PowerPoint does not display - gray pod
We are testing the Connect Mobile app with Connect 9.1 (on premise) and many users are reporting a gray share pod with no PPT slides. We see the title of the content, but the pod remains gray. We are...
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Is this issue only on mobile devices? Does the pod say 'Unsupported Content'? FLV video should work in the mobile app, while MP4 video will show as unsupported. The PPT slides should show, so it may be...
View ArticleRe: PowerPoint does not display - gray pod
Thanks, Jorma.Yes, the issue is only on mobile. No, the pod does not say unsupported content in the pod with the PPT. We'll reach out to support. Thanks for your response!Leigha
View ArticleRe: PowerPoint does not display - gray pod
We are experiencing the same issue with mobile users. I did a program last night with multiple mobile users and had not a single issue, but tonight, I have several mobile issues that have a grey...
View ArticleRe: PowerPoint does not display - gray pod
Hi,While I don't know what the root cause is for the share pod to display a gray pod for the PowerPoint slides, there are 2 options you may want to try:1) Connect Mobile 2.3 has been released for both...
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